Shipping Information
We currently ship only to the contiguous 48 United States.
All products qualify for free shipping. However, bulk orders and freight shipments are not eligible for free shipping.
To ensure a smooth shopping experience, orders are typically handed over to the carrier within two (2) business days.
The estimated delivery time, including order processing and transit, is generally 3–8 business days.
Pre-order items will be shipped according to the announced release and shipping schedule.
Shipping Changes & Order Cancellations
Before Shipment
Order Cancellation:
You may cancel your order free of charge and receive a full refund before the product has shipped.
Address Changes:
Free of charge.
After Shipment
Order Cancellation:
If your order has already shipped and cannot be modified, you may refuse delivery of the package. However, a 15% cancellation fee based on the e-bike price will apply.
Leonx will provide a return shipping label, and the designated carrier will arrange for pickup. Return shipping costs are the customer’s responsibility.
Customers may also choose to return the product themselves or arrange their own return shipping.
Please note: Returns of accessories for non-quality-related reasons are not accepted.
Address Changes:
A $50 fee per package will apply after shipment. (Address changes are not guaranteed.)
Exchanges & Replacements:
If the customer does not place a new order, or if the new order amount is significantly lower than the original order amount, a 15% processing fee based on the original order total will be deducted from the refund.
Order Tracking
If you have registered an account at Leonx.com, you can track your order and shipping details directly in your account.
For additional shipping information, please email service@leonx.com. We will respond within 24 hours.
If you have not received your bicycle but the tracking information shows it has been delivered, please contact us within 3 business days. After 3 business days, we will no longer be responsible for handling the issue, and you will need to contact the shipping carrier directly.
Warehouse Pickup
If you choose warehouse pickup:
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Please ensure you have received the Bill of Lading (BOL) from us.
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Print a physical copy of the BOL and bring it with you to the warehouse.
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The warehouse reserves the right to refuse release of the order without the printed BOL.
Please pick up your order within 3 business days of receiving the BOL.
Failure to do so will result in a $20 per day storage fee per electric bicycle.
Other Situations
What if I receive the wrong product?
If you receive a damaged or defective product, or if the quantity or specifications do not match your order confirmation, please:
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Take clear photos of the issue
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Contact our Customer Support Team within 3 days of receiving the product
We will investigate and make every reasonable effort to resolve the issue.
What if the product is lost during shipping?
If the ordered product is not delivered to the address you provided (assuming the address was correct), or is lost during transit, we reserve the right to conduct a full investigation and trace process, which may take up to 15 days.
During this period, we reserve the right to withhold a full refund.
We will keep you informed of the investigation progress and outcome and take appropriate and reasonable action accordingly.
Unforeseen Circumstances
In the event of circumstances beyond our reasonable control — such as severe weather, traffic congestion, road construction, detours, mechanical failures, unforeseen production delays, or delays caused by third-party suppliers — we may be unable to deliver goods within the specified timeframe.
We shall not be held liable for delays or failure to deliver all or part of an order due to such circumstances. If delivery cannot be made as scheduled, we will arrange a new delivery date.
High order volumes, new product launches, or restocking may also result in extended shipping times. If applicable, this will be noted on the product page and followed by email notifications.
Disclaimer for Lost, Stolen, or Damaged Packages
We are not responsible for any items that are lost, stolen, or damaged due to actions by FedEx or other parcel carriers.
If you have any questions, please feel free to contact us at service@leonx.com.
Contact Information
Address:
30 N Gould St Ste N
Sheridan, WY 82801
Phone:
(855) 789-7776
(Monday–Friday, 9:00 AM – 6:00 PM Eastern Time)