Order Cancellation
To ensure customers receive their orders quickly, orders are typically processed and shipped within one (1) business day.
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Once an order has entered the shipping queue, it cannot be canceled.
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If an order is successfully canceled before shipment, a 4% cancellation fee will be deducted.
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If you need to cancel your order, please contact our Customer Support Team immediately.
Return Policy Overview
We offer a 7-day return policy, which means you have 7 days from the date you receive your item to request a return.
To qualify for a return：
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The item must be returned in its original packaging, including the shipping carton.
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The bicycle must be brand new and unused, with no signs of wear, dirt, scratches, or damage.
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All original items must be included, such as:
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Battery
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Charger
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Keys
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Tool kit
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User manual
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All included accessories
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Returns for Non-Quality Issues
1. Unopened and Unused Products
If the bicycle is unopened and unused, and a return request is made within 7 days of delivery:
- A $300 return shipping fee will be deducted
2. Opened and/or Used Products
If the bicycle has been opened and/or used, and a return request is made within 7 days:
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A $300 return shipping fee will be charged.
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Additionally, a 20% restocking fee of the total order amount will apply.
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The bicycle must be in good condition, with total mileage not exceeding 10 miles.
3. After 7 Days
Returns for non-quality-related reasons will not be accepted after 7 days.
Quality-Related Returns
Within 7 Days of Delivery
If the product has severe damage or defects that affect normal use, we will offer:
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A full refund with free return shipping,
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A free replacement with no additional shipping cost.
After 7 Days of Delivery
Return shipping fees may apply depending on the specific situation.
Please contact our Customer Support Team for evaluation and assistance.
Definition of Severe Damage
Severe damage refers to structural damage that prevents the bicycle from being ridden normally.
All claims will be carefully reviewed by our Customer Support Team.
If the damage is determined to be caused by the customer, a $300 return shipping fee will apply.
Non-Returnable Items
The following situations are not eligible for returns:
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Minor damage to the outer packaging box
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Damage caused by excessive or improper use
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Normal wear and tear, including damage to consumable or wear-and-tear parts after use
How to Start a Return
To initiate a return:
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Contact our Customer Support Team
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Provide clear photos or videos showing the condition of the product
⚠️ Important Notice:
Returns sent back without prior authorization from our Customer Support Team will not be accepted.
Refunds
Refunds will be processed within 14 business days after we receive and inspect the returned item.
Once approved, applicable fees outlined in this policy will be deducted.
The remaining balance will be refunded to the original payment method.
Policy Scope
This policy applies only to products purchased directly from the Lenox official website:
www.leonx.com
Purchases made through other platforms or retailers are not covered under this policy.
Contact Information
Phone: (855) 789-7776
Email: service@leonx.com
Customer Service Hours:
Monday – Friday
9:00 AM – 6:00 PM (Pacific Standard Time)